The Pizza Puzzle Essay Example | Topics and Well Written Essays - 1000 words

The Pizza Puzzle - Essay Example The idea of introducing a pizza kitchen in a restaurant that had previously focused on traditional steak and seafood was a great move towards diversification. However, the idea did not bring in the expected returns. A closer analysis of the situation revealed that the quality of pizza prepared in the hotel’s kitchen did not match the quality of pizza sold by renowned brands. This was a challenge for the Holiday Inn – Amman, which compelled the food services manager to put in place measures that could lead to improved quality of the pizza. The efforts of improving the pizza quality were evident after a blind taste test purposed to evaluate the difference in quality between the pizza made by the hotel and that from other companies. This evaluation proved that the pizza quality had improved to a remarkable level and that there was no difference between the taste of pizza offered to guests from the hotel and that from other companies. Despite these efforts, the pizza sales remained remarkably low. This prompted the development of a proposal that could increase the sales of pizza. The food services manager suggested that the hotel could create a Napoli pizza image, which would serve to attract more sales for the hotel pizza. Notably, the Napoli Pizza is a renowned brand that sells original Italian pizza. Therefore, the food services manager opined that creating such an image would definitely alter the customer’s perception of the hotel’s pizza. This is because the food services manager had identified that there was a mismatch between the image of the hotel and the expectations of guests regarding the pizza makers. Therefore, creating the Napoli pizza image would ascertain the customers and guests that the pizza was of high quality.

Organizing, Decision-Making, Ethics, and the Law in Managemen Essay

Organizing, Decision-Making, Ethics, and the Law in Managemen - Essay Example The detrimental effect that stress has on decision making is mediated by the impairment of alternative scanning patterns. (Keinan, 1997) This means that stress makes one not adequately search for different courses of action that are available to the individual. If I were Rick I would have evaluated all possible options that are available to me and try to pick the correct one. Since Stan is my boss, I know whatever he asks me to do should get done. However, in this case, the instructions involve violating ethical standards by including his excess personal expense together with my own monthly expense voucher. Even though there is a rare chance that it could be identified through auditing, it would still be against my personal moral standing. Therefore, I believe the best option would be to decline to do as my boss asks, explain the evident risk of losing my job and hope that it would be reason enough for him to understand my decision. I do agree with Mr. House’s response to Rick. This is because he gave Rick a true picture of what would be the consequences for different courses of action. For one to make a critical decision all possible options must be considered and their pros and cons weighed. The correct decision will be based on the option that has the most pros and the least cons amongst all. Therefore by Mr. House giving Rick the different courses of action available to him and evaluating them one by one, it actually is the best possible way to make a good decision. Mr. House also tells Rick that â€Å"†¦ every man at some time has to make a decision that determines his survival of the fittest. This situation could be one of them.† This is, in fact, a correct statement in all realms of life and I agree with it since the decision that Rick is about to take will definitely be a tough one in all respects.